(Applies to all sub-brands: Ala Sanat, DI4MOND, Enigma, Bespoken)

1. General Overview

At Via Vitae, every creation is crafted with intention, refinement, and care. Due to the nature of our artistic and made-to-order products, our refund terms vary depending on the brand and product type. By placing an order, you acknowledge and agree to the following conditions.

2. Refund Policy by Category

A. Ala Sanat — Fine Art, Digital Art & Custom Works

All sales are final. No refunds or cancellations.

Because Ala Sanat products include:

• digital artworks,

• downloadable content,

• bespoke fine-art commissions,

• limited-edition pieces prepared individually upon purchase,

they are non-refundable under international consumer law.
Once a purchase is completed, the artwork is considered delivered and owned, and cannot be cancelled or returned.

B. DI4MOND (Diamond Apparel) — Limited Edition & Made-to-Order Pieces

Refund available: 50% of the order total.

DI4MOND items are produced exclusively upon purchase, often as limited-edition or artistic garments.
Because these items are created uniquely for each client, we offer:

• 50% refund if the customer decides to cancel or return after production has started.

• No full refunds issued.

• Returns must be requested within 7 days of receiving the item.

• Items must be unused, unworn, and in original condition.

Shipping costs are non-refundable.

C. Enigma

All digital services, readings, and energy-based offerings are non-refundable, as these services begin processing immediately after purchase.

3. Damaged or Incorrect Items

If you receive a defective or wrong item, please contact us within 48 hours with photos.
We will gladly replace the item at no additional cost.

4. How to Request a Refund

Please email:
hanzade@gazette-viavitae.com
Include your:

• Order number

• Full name

• Photos (if applicable)

• Reason for your request

Our team will respond within 24–48 hours.

VIA VITAE — SHIPPING POLICY

1. Processing Time

Via Vitae works with select production partners and in-house studios.
Average processing times:

• Ala Sanat digital products: Instant delivery via email with certification.

• DI4MOND apparel: 10-40 business days depending on location. (made-to-order production).

• Enigma services: Delivered digitally within 24 hours.

Processing times may vary during high-volume periods.

2. Shipping Methods & Delivery Estimates

We offer international shipping through trusted logistics partners.

Estimated delivery times:​​

• World: 10–40 business days

Tracking information will be sent via email once your order is dispatched.

3. Customs & Import Fees

Buyers are responsible for any customs duties, VAT, or import taxes required by their country.
Via Vitae is not responsible for delays caused by customs.

4. Lost or Missing Packages

If your package is lost in transit, we will assist you in opening a claim.
Replacements may be issued depending on the situation and stock availability.