(Applies to all sub-brands: Ala Sanat, Enigma)

1. General Overview

At Via Vitae, every creation is crafted with intention, refinement, and care. Due to the nature of our artistic and made-to-order products, our refund terms vary depending on the brand and product type. By placing an order, you acknowledge and agree to the following conditions.

2. Refund Policy by Category

A. Ala Sanat — Fine Art, Digital Art & Custom Works

All sales are final. No refunds or cancellations.

Because Ala Sanat products include:

• digital artworks,

• downloadable content,

• bespoke fine-art commissions,

• limited-edition pieces prepared individually upon purchase,

they are non-refundable under international consumer law.
Once a purchase is completed, the artwork is considered delivered and owned, and cannot be cancelled or returned.

B. Enigma

All digital services, readings, and energy-based offerings are non-refundable, as these services begin processing immediately after purchase.

3. Damaged or Incorrect Items

If you receive a defective or wrong item, please contact us within 48 hours with photos.
We will gladly replace the item at no additional cost.

4. How to Request a Refund

Please email:
sungurkosehan@gmail.com
Include your:

• Order number

• Full name

• Photos (if applicable)

• Reason for your request

Our team will respond within 24–48 hours.

VIA VITAE — SHIPPING POLICY

1. Processing Time

Via Vitae works with select production partners and in-house studios.
Average processing times:

• Ala Sanat digital products: Instant delivery via email with certification.

• Enigma services: Delivered spiritually within 24 hours.

Processing times may vary during high-volume periods.